Our Solutions
SeeItLive: See Exactly What Your Customer Sees — No App, No Login
"Is the light blinking? Which light? What colour?" Phone-based troubleshooting is a game of twenty questions where both people lose. Your agent is guessing, your customer is frustrated, and a five-minute fix turns into a half-hour call — or a truck roll that didn't need to happen.
SeeItLive ends the guessing. Built and operated by Fennix, it lets a customer share their phone's camera with your support agent through a simple browser link. The agent sees exactly what the customer sees, in real time — and solves the problem instead of describing it.
How SeeItLive works
Your agent sends an invitation by SMS or email. The customer taps the link, grants camera access, and starts sharing — no app to install, no account to create. The agent watches the live stream, and from there can capture snapshots and draw directly on the screen to point at the right button, cable or valve. A tap, and they're sharing their view.
Why teams switch to visual support
- Faster resolution — seeing the issue removes entire rounds of back-and-forth, so calls end sooner and first-contact fixes go up.
- Fewer truck rolls — many problems that used to require an on-site visit can be diagnosed, and often solved, remotely.
- Clear guidance — on-screen annotation means "press that one" instead of "the third button from the left, I think."
- Documentation built in — snapshots and audit logging give you timestamped records for compliance and quality.
Built for support, field service and claims
SeeItLive fits anywhere a picture beats a thousand words: IT helpdesks walking users through a fix, field service teams triaging before dispatch, insurance adjusters documenting a claim, and product support teams resolving setup issues. Peer-to-peer encrypted, low-latency streaming keeps sessions private and responsive.
Ready for real organizations
Beyond the one-on-one session, SeeItLive is built to run inside a business: multi-tenant team workspaces, a REST API to connect it to your helpdesk or CRM, and audit logging for compliance. It starts free — 25 sessions per month, no credit card — with premium plans when you're ready to scale.
Try SeeItLive — or let Fennix wire it into your support stack
Because Fennix builds and operates SeeItLive, we don't just point you to a signup page. We can connect it to your existing helpdesk or CRM through the API, tailor the workflow to how your team works, and make sure it holds up under real support volume. Start free today, or bring us your support process and we'll integrate it end to end.